SurveyGuru https://validator.w3.org/feed/docs/rss2.html SSE Take it on the chin sometimes…. Disenfranchising the Young When is 20% not the same as 20%? You’re changing your website : Who should you listen to? Is failure overrated? Put Your Best Face Forward! Remove Barriers to Improving Customer Satisfaction Reduction in customer complaints – a good thing? Where do they get these “margin of error” numbers from? Crystal ball gazing Completely satisfied customers spend more money For new ideas you need to do more than just listen to your customers An example of outstanding customer service from Everton FC Lukewarm chips and dried-out sausages No shirking! Good report writing Delight or Satisfy Making Life Easy For Customers Monument To The Absence Of Market Research Ask, Hear, Listen & Act Are you available to your customers? Those Dreaded Evaluation Forms Aidan Shine, CEO, South East BIC, Waterford, Ireland Evelyn Reddin, Laois Local Enterprise Office Evelyn Reddin, Laois Local Enterprise Office Let The Experts Take Care Of Your 2022 Client Survey About Edmond Connolly, South East Regional Skills Forum Susan Bookle, Kildare LECP Coordinator Test Blog More Than Just A Survey… How Can I Help? Contact Helping the Royal College of Physicians of Ireland (RCPI) Determine How Best to Enhance the Leadership Skills of Its Membership Providing Design & Crafts Council of Ireland (DCCoI) with Deep Insight into their Clients Kilkenny’s County Childcare Committee (CCC) Gains Detailed Insight Into Parental Perspectives on Childcare Services Helping The Watershed understand how their customers feel to ensure maximum customer retention and growth Helping the South East Business & Innovation Centre (BIC) Determine How Best To Serve Their Clients Helping the Gaelic Athletic Association (GAA) Determine How To Further Improve Its Cúl Camps Programme Helping The College of Anaesthesiologists of Ireland Evaluate a New Training Framework Helping St. Luke’s General Hospital Drive Improvement in its Antenatal and Postnatal Maternity Services Helping MMPI Group Determine What Its Clients Think & Feel Helping Amnesty International Ireland Devise a Multi-Year Activism Strategy Helping the South East Regional Skills Forum (SERSF) Evaluate The Skills Needs Of Companies Across the South East Case Studies Market Research Helping Lawler Consulting Harness Its Employees Ideas