At South East BIC, we wanted to get a clear view of our clients, what their needs and expectations are, what their understanding is around our service offering and most importantly, use this information to make improvements to what we offer and how we offer it. We enlisted the services of SurveyGuru as we wanted an independent professional approach to this research with clear recommendations and observations from the data gathered. We would highly recommend SurveyGuru for any type of client satisfaction research. The insight and support offered by Brendan and his team during the development of the research, and the professionalism we experienced in the execution and delivery was of exceptionally high quality. The resulting report and feedback, along with the recommendations offered, have provided South East BIC with key terms of reference in the development of our future client engagement strategy.
Aidan Shine, CEO, South East BIC, Waterford, Ireland
January 29, 2019