At South East BIC, we wanted to get a clear view of our clients, what their needs and expectations are, what their understanding is around our service offering and most importantly, use this information to make improvements to what we offer and how we offer it. We enlisted the services of SurveyGuru as we wanted an independent professional approach to this research with clear recommendations and observations from the data gathered. We would highly recommend SurveyGuru for any type of client satisfaction research. The insight and support offered by Brendan and his team during the development of the research, and the professionalism we experienced in the execution and delivery was of exceptionally high quality. The resulting report and feedback, along with the recommendations offered, have provided South East BIC with key terms of reference in the development of our future client engagement strategy.
Aidan Shine CEO, South East BIC, Waterford, Ireland
We never stop listening to our clients. It defines our company. Securing unbiased comment through SurveyGuru has proven to be invaluable feedback.
Peter Hanrahan, Director, MMPI Group
We want to drive ever greater participation by young people in our national sports in a fun and healthy way. To help achieve that we needed to do a comprehensive evaluation of our Cúl Camps so that our evolving strategy would reflect the grassroots opinions of parents. We hadn’t dealt with Brendan from SurveyGuru before so we weren’t sure if he would “get” that this wasn’t your typical clinical financially-motivated exercise. Would he understand that we genuinely and humbly wanted to get our fingers on the pulse of parents all over Ireland? His understanding of the brief became apparent through patient phone-calls and meetings. His constructive suggestions helped improve that brief and built our trust in him. I won’t bore you with how the process worked. Suffice it to say that we got what we wanted. We found out what parents thought. What they wanted. What their children’s opinions were. Brendan ensured that we got enough results to be confident in their accuracy. If you want an unvarnished and accurate evaluation then Brendan will do it for you. If you ask him to examine something then be prepared to take the results on the chin. He’ll make recommendations rooted in hard data. And he’ll make them for your benefit. If you want flattery though, then you need to look elsewhere!
Charlie Harrison National Cúl Camps coordinator, GAA
Brendan has great focus – I noticed this when he was helping me pin down my research goal. I had some idea of what I wanted to find out – but it definitely needed refining. Brendan helped me tease that out. He never assumed he knew what I wanted. His objective design input also helped us avoid internal groupthink. That external expertise added authenticity to the process. And helped ensure we only asked what we needed to ask – and asked it in the simplest way possible. Brendan was always very professional and highly engaged in the process. Overall, the research gave us what we wanted – an insight into parents’ perspectives and clear guidance to help our forward planning. It was definitely worth it!
Gretta Murphy, Co-ordinator/Manager, Kilkenny County Childcare Committee
Brendan from SurveyGuru took care of this project in a flexible and efficient manner. I found his service very responsive to my needs, very efficient and thorough in delivery, and Brendan was very good at summarising and presenting the findings. Brendan’s accessibility was a key part of the project’s success. He also kept me informed of progress right throughout the project which was great. The combination of him using an online survey backed up by telephone interviewing was very effective in reaching a significant number of companies. SurveyGuru also provided very good value for money. I consider the service very useful and appropriate for representative bodies, local authorities, support agencies, and education & training providers. It should also be very useful for private market research in Ireland.
Edmond Connolly Manager, South East Regional Skills Forum
We were keen to get direct feedback from women (both new mothers and mothers to be) as to how they experienced our maternity services. We had an anecdotal feel for it but it wasn’t systematic and it wasn’t broad or objective. We knew that we needed more!
We were looking for a company who could deliver what we needed and therefore commissioned Brendan Cullen of SurveyGuru to assess the maternity services within the hospital.
From Brendan’s assessment we were able to come up with data-backed improvement recommendations.
Brendan is the consummate professional – discerning, helpful and hyper-responsive. It was a pleasure to work with him and I’d have no hesitation in recommending him to others.
Maternity Service, St. Luke's Hospital, Kilkenny
We engaged the services of Brendan Cullen of SurveyGuru to carry out a post programme evaluation for a new initiative that we had undertaken. From start to finish, Brendan was a pleasure to deal with. He took the time to understand our requirements and fully delivered on his proposal. I would have no hesitation in recommending SurveyGuru.
Geraldine Beirne Business Advisor, Offaly Local Enterprise Office
Before having SurveyGuru carry out this research we thought we had some sense of our members’ opinions. We quickly learnt that our knowledge was shallow and not much more than anecdotal. Working with Brendan was an eye-opener – his knowledge of what to ask, what not to ask, how to ask it, when to ask it, and of whom to ask it was hugely helpful. Allied to that, his analytical and interpretive skills provided us with a superb report. And he didn’t drown us in superfluous detail – we got a detailed list of prioritised recommendations – all data-backed. This allowed us to confidently make decisions – exactly what we had been looking for.
Hadas Levy, Manager Education Development Department, RCPI
We recently used SurveyGuru for a major seminar and found the service to be excellent. The feedback given was timely, accurate and cost effective.
Kieran Comerford Carlow County Enterprise Board, Carlow, Ireland
SurveyGuru recently assisted with the design & deployment of a large survey for us and also carried out an analysis of the data collected. Despite the breadth and depth of the survey objectives, we exceeded our target response rate. I believe this was largely attributable to the expert guidance of SurveyGuru. They advised us on our communication strategy before and during the data collection period – a strategy that also benefited from us being able to access the results as they accumulated. They were a pleasure to work with, provided a high level of technical support, and I was able to present the results less than a week after the survey closed.
Judy Colin Professional Development Project Manager, Irish Society of Chartered Physiotherapists, Dublin, Ireland
I give SurveyGuru and Brendan Cullen my highest recommendation. Their rates are fair and they can be counted on for those mission critical projects – in short SurveyGuru deliver from start to finish. I’d encourage any prospective SurveyGuru client to contact me directly if they are seeking more feedback regarding my experience working with Brendan and SurveyGuru.
Dave Baggenstos InfoSoft Research, Bellingham, Washington, USA
We needed to find out why many Amnesty International members provide financial support but are not active in our local group. SurveyGuru helped us to identify the questions we needed to ask of local non-active members. They were there every step of the way – from survey design right through to presenting the results to us. They were extremely responsive and supportive at every stage. Now, based on the survey results, we can develop a clear plan of how to engage new or inactive members. The bonus is that as well as knowing what members want from the local group we have identified individuals who will hopefully increase our active group membership by 50%!
Amnesty International Group Kilkenny, Ireland
As a postgraduate student undertaking a research project for a master’s degree programme, I availed of the services of SurveyGuru to enable deployment of an electronic questionnaire to a professional body sub-group. This data collection method was facilitated by SurveyGuru with full compliance from them on ethical issues of confidentiality, data protection, password access and final data destruction. I totally endorse the use of this service for students wishing to engage in electronic data collection as SurveyGuru enables the management of a survey in a timely, professional, accessible and responsible manner.
Martina Ryan Physiotherapy Manager, St. John’s Hospital, Limerick, Ireland
We just had a rough idea of what we wanted to ask our client base – why weren’t those who had taken a beginners course not interested in an intermediate course. SurveyGuru took that idea, designed a survey around it, and got us the answers we needed. It was great how flexible & responsive they were throughout the project. We’d recommend SurveyGuru for any small business needing help with market research.
Des Keaney Deep Blue Sea Kayaking, Wicklow, Ireland
Thanks a million for all this work. I am very happy with it and it directly meets the proposal outline. I really appreciate how you went out of your way to make this work at a cost that we could manage. You work in a really professional manner and it was great to work with you on this.
Siobhan Curran Social Researcher, Dublin, Ireland
I have no hesitation in recommending SurveyGuru. I found the service to be fast, efficient and highly personalised. They took a proactive approach to ensuring that the process was of very high quality. All in all, an excellent service.
Siobhan O’Dwyer Brand Director, Threesixty, Kilkenny, Ireland
We used SurveyGuru to help us with our annual employment survey. This is a survey we carry out every year with our clients to tell us how many jobs our clients currently have in place. We typically conduct this survey by phone. With the help of Survey Guru we were able to take this survey online. This action saved us money by reducing the amount of phone calls we needed to make to find out this simple information. We found SurveyGuru very helpful in this process, very good value for money, and they also showed good initiative in expanding the survey to find out more information about our client base. I would have no hesitation in recommending SurveyGuru to help you with your surveys.
Tom Banville Wexford County Enterprise Board, Ireland
We recently held a training day for our mentors – specialists in various fields who advise our clients. The goal of the training day was to improve the mentoring process for mentors and clients. Prior to the training day, we commissioned SurveyGuru to carry out online surveys of both mentors and clients – to find out what both groups were looking for. After carrying out the surveys, SurveyGuru analysed the data, interpreted the results, and presented us with a clear list of prioritised recommendations that we used in planning the training and which we’ll continue to use over time to maximise the benefit of mentoring to our clients.
Evelyn Reddin Laois County Enterprise Board, Ireland
We used SurveyGuru to carry out research for a story which we were running in the newspaper on headshops. As a local paper, we were eager to have our own primary research from Kilkenny people. We wanted to know the opinions of the people on the street and we needed to be sure that the information was correct and reliable for use in a story. SurveyGuru was extremely helpful in compiling appropriate questions that would result in interesting and informative answers. They then compiled the answers and extracted the information putting it together in simple to read graph form. They provided an excellent service to the Kilkenny Advertiser and we would certainly use them again for future stories requiring primary research techniques.
Naoise Coogan Editor, Kilkenny Advertiser, Kilkenny, Ireland
I’ve been extremely impressed with your expert knowledge, hard work, attention-to-detail & diligence. You really are the SurveyGuru and our first project with you has helped us to gain a real insight into our clients’ preferences and given us a great opportunity to improve our offering.
Martin Skinner Inspired Asset Management, London, England
Good communication with members, within a large urban GAA club, is vitally important to ensure the club is run smoothly and efficiently with the interests of club members always at heart. Our GAA club successfully used SurveyGuru to gather the thoughts/ideas and suggestions of our members re : the internal refurbishment of our club house. We wanted to make sure our members had an opportunity, in an efficient manner, to give their valued opinions & suggestions. We found Brendan Cullen very thorough & comprehensive throughout the design, implementation & analysis of our members online survey. The results of the survey have greatly helped in finalising our proposed refurbishment works. We believe online surveys have a huge role to play in improving GAA club communication going forward.
Pat Moylan Secretary,Dicksboro GAA Club, Kilkenny, Ireland
A dependable, insightful and consummate professional with an eye for detail. He specialises in helping others to better sense and respond to their various constituencies and markets; in a nutshell, he helps organisations to in turn, better serve their clients or customers. Can do the whole turnkey: give him the problem; let him help you engage your audience; then he helps construct the answer. More than surveying – I’d call it intelligent sensing
David Hood MyMarketingLife, Edinburgh, Scotland
Amnesty International Ireland required a multi-year activism strategy. The research aspect of developing the strategy required an extensive degree of consultation with Amnesty Ireland membership. Brendan Cullen of SurveyGuru helped design and deliver a survey that helped us reach out to the various constituencies within our membership and his analysis directly contributed to the delivery of a strong and viable strategy that will help shape how we work to deliver human rights results over the next 3 years.
Kieran Clifford, Campaigns and Activism Manager Amnesty International Ireland
As Principal of Gaelscoil Osraí, one of the country’s biggest Irish language primary schools, we had administered a survey of parents and senior pupils as part of our research into literacy approaches in our school. Brendan and SurveyGuru took our questionnaires, analysed them in detail and presented me and our Board of Management and staff with a comprehensive report on its findings quickly and in full consultation with us. I would highly recommend their services and will use them again in the future.
Seán Ó hArgáin Gaelscoil Osraí, Kilkenny, Ireland
The Board recently used SurveyGuru to conduct research into the establishment of a network and found the service to be excellent. Brendan’s keen attention to detail resulted in adding value to our research.
Catherine Hennessy Kilkenny County Enterprise Board, Kilkenny, Ireland
When Beat was planning on making some important programming changes, we wanted to first carry out some focus group sessions across the five counties of the South East. The project went to tender and Brendan Cullen from SurveyGuru successfully secured the work based on his detailed, relevant pitch which was also cost competitive. From the outset, Brendan was thorough in finding out what exactly we required from the research and he then clearly outlined how he envisaged the project panning out. He went to great lengths to ensure he delivered on our expectations and provided regular detailed reports from which I still refer and it’s now months later! If Beat requires work of this nature again in the near future, I will be giving Brendan a call! Also, when others ask me what research company have I used in the past, SurveyGuru is first on my recommendation list.
Gabrielle Cummins CEO/Programme Controller, Beat 102-103, Waterford, Ireland
Brendan from SurveyGuru designed a unique questionnaire for our company in view of getting feedback from the parents of the children who attended our summer camps. Brendan collected and displayed the results in an easy to use format. The feedback and analysis has provided us with invaluable information which will enhance our programmes going forward. We will definitely be working with Brendan again next summer.
Eileen Sheehy Let’s Go!, Cork, Ireland