You ask someone something. And they give you an answer that baffles you. And you wonder how the hell they came up with an answer to a question you didn’t ask. So you ask yourself if they’re maybe a bit “slow”. Or maybe deliberately trying to be awkward. But maybe there’s an alternative explanation? Check [...]

What book(s) are you reading at the moment? Or, given the technologies available to us now, what book(s) are you listening to at the moment? The best one I’ve read (for work) in a while is “High-Profit Prospecting” by Mark Hunter. In one of his stories he was consulting with a bank. And he put [...]

One day last week I went into two different banks with my son. Typically I manage to avoid visiting banks but on this occasion we were putting the wheels in motion on opening an account for him. Into the first bank we go. There were two cashiers and one enquiries desk. There were no members [...]

Age is just a number?

You know those survey questions that ask your age? Over the years have you noticed how your answer is moving inexorably from the younger categories upwards? If so, you might like this question that appeared on my screen earlier this week:   I was delighted – I was in the lower half :-). Believe it [...]

There’s a joke I trot out in my emails or blog every year or two.  Here’s how it goes: “If a man speaks in a forest and no woman hears him, is he still wrong?” You’ll probably know the one it’s based on – trees falling and all that…. The point? Imagine you get a [...]

Just imagine something. It’s about your business. Just imagine that you’re delivering outstanding customer satisfaction. Will you keep all your customers? You might like to think so but the answer is always no. And why not? They could die. They could move away. They could retire. They could be sold to a buyer who has [...]

Recently I dropped my son off at school after a dentist trip. On the way back to the office I stopped by a coffee shop close to the school that makes a great takeaway. It’s a very constricted place – when you’re at the counter you’re an absolute maximum of 10 feet from anyone behind [...]

We all want less hassle in life

The team my son supports were playing a soccer match on TV – and he wanted to see it. But he didn’t know what channel it was on. He’s a kid – so if he wants information he goes about getting it in the easiest way possible. (There’s a lesson there for us all!) Anyway, [...]

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