Now this is how to do it!

In last week’s blog I was talking about the importance of being available to your customers.

 

Well , surprise, surprise – today I’ve actually got a good news story to share with you on this topic.  It happened earlier this week when I called my electricity & gas supplier – the same company does both.

 

After following the robot’s instructions to press “1” for this and “2” for that I was put on hold.

 

About 30 seconds later the robot came back and said “We are sorry that you are still on hold”.  And I was thinking to myself – “here we go – same old same old…”

 

But then the robot said “Would you like us to call you back?”

 

Wow – this I had NEVER heard before!

 

I clicked “1” for “yes”.  Then the robot asked me to press “1” to be called back on the number I was calling from or “2” to provide a different number.  I pressed “1”.  The robot said ”Thank you – we will call you back within 10 minutes.  You may hang up now.”

 

And guess what?  They called back within 4 minutes!  I was delighted I must say.

 

They offered something that was convenient for me.

 

And they followed through with it.

 

And they even over-delivered on what they had committed to.

 

And since it’s a good news story?  The company is Airtricity.

 

If you’d like to receive posts like this as emails then just sign up below!


Get Your FREE Copy Of My Guide: 10 Ways To Grow Your Profits Without New Customers or Cutting Costs


Simply enter your details below and click the button, and I’ll send you a copy of my guide, 10 Ways To Grow Your Profits

10 Ways To Grow Your Profits