An impressive upward spiral

  Have you heard of Mount Juliet?   It’s a golf course here in Kilkenny.  And I’ve been there a number of times – never to play golf – but to enjoy the beautiful surroundings.   Back in August  I was on my way there to meet my accountant for a cuppa.  I thought I [...]

You reap what you sow

  Last year I made a mistake.   I left it until mid-June to plant my sweet-pea – my favourite flower.   That was too late. All I could do was to give them lots of water, stem-support and slug pellets – and then hope for the best. Thankfully I still got a reasonable crop. [...]

  Get rid of a customer and boost your profit?   “How the hell can that work” you’re wondering?   “And this is coming from Brendan who’s always harping on about focussing on customers.”   No – I haven’t gone crazy.   And no – neither am I contradicting myself.   Let me illustrate with [...]

When you just have too much to do…

  One Friday morning at the end of January I was talking to a friend who’s a business owner – and who was feeling overwhelmed.   He was overwhelmed to such an extent that he wasn’t really looking forward to the approaching weekend.   All the work that needed to be done just felt like a [...]

Bacteria are like business challenges

  What do you do when you face a really tough challenge in your business?   Give up?  Keep banging your head against the wall and expect a different result?  Get creative?   Maybe medical researchers can help guide us – from their work on antibiotics.  Antibiotics are fighting a war against bacterial infection.  And [...]

  “Nothing in the world can take the place of Persistence.”   So said Calvin Coolidge – 30th President of the US.  He was in office nearly a century ago – 1923-1929 – but what he said is timeless.   A few weeks ago Ireland played Germany – the worthy World Cup Champions this past [...]

Irritating questions

  I’m guessing that once or twice you’ve shared my irritation at being asked to answer bad questions?   There I was one Friday a few weeks ago – answering a phone survey on banking services for small businesses.   The guy was asking me to what extent I’d consider choosing particular providers.  The first [...]

Killing 2+ birds with the one stone

  Recently I was on my way to a meeting with my accountant.  The meeting wasn’t boring at all – and included two lovely homemade coffees!   Anyway, on my way to the meeting I was driving around Kilkenny’s ring road – a ring road that has a footpath and cycle path alongside it.   [...]

The World Cup birthday paradox

  If you are in a room with 22 other people there is a slightly greater than 50% chance that at least 2 of you will share the same birthday.   Do you doubt that?   It would be natural if you did.  It’s counter-intuitive.   However, stay with me a little as I explain [...]

  A few years ago I was in BNI – a referral-based networking group.  At every meeting you did a pitch to the members in the room – and indirectly to their networks.   One week I asked the people in the room to raise their hands if they felt they were delivering excellent customer [...]

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