When you just have too much to do…

  One Friday morning at the end of January I was talking to a friend who’s a business owner – and who was feeling overwhelmed.   He was overwhelmed to such an extent that he wasn’t really looking forward to the approaching weekend.   All the work that needed to be done just felt like a [...]

Bacteria are like business challenges

  What do you do when you face a really tough challenge in your business?   Give up?  Keep banging your head against the wall and expect a different result?  Get creative?   Maybe medical researchers can help guide us – from their work on antibiotics.  Antibiotics are fighting a war against bacterial infection.  And [...]

  “Nothing in the world can take the place of Persistence.”   So said Calvin Coolidge – 30th President of the US.  He was in office nearly a century ago – 1923-1929 – but what he said is timeless.   A few weeks ago Ireland played Germany – the worthy World Cup Champions this past [...]

Irritating questions

  I’m guessing that once or twice you’ve shared my irritation at being asked to answer bad questions?   There I was one Friday a few weeks ago – answering a phone survey on banking services for small businesses.   The guy was asking me to what extent I’d consider choosing particular providers.  The first [...]

Killing 2+ birds with the one stone

  Recently I was on my way to a meeting with my accountant.  The meeting wasn’t boring at all – and included two lovely homemade coffees!   Anyway, on my way to the meeting I was driving around Kilkenny’s ring road – a ring road that has a footpath and cycle path alongside it.   [...]

The World Cup birthday paradox

  If you are in a room with 22 other people there is a slightly greater than 50% chance that at least 2 of you will share the same birthday.   Do you doubt that?   It would be natural if you did.  It’s counter-intuitive.   However, stay with me a little as I explain [...]

  A few years ago I was in BNI – a referral-based networking group.  At every meeting you did a pitch to the members in the room – and indirectly to their networks.   One week I asked the people in the room to raise their hands if they felt they were delivering excellent customer [...]

The problem with memories…

  The problem with memories is that they’re often false.   Let me explain…  You’ve probably heard about what can happen to a “true” story if John tells it to Mary and Mary then tells Patrick and Patrick then tells …..  until someone tells the story back to John.  The story will probably have changed [...]

Is an online survey the right solution?

  “I want to do an online survey of my customers.”   That’s a statement I’ve heard many times from people.  However, it might not be the best thing to do.  Or it might not be sufficiently well defined.   People are always surprised when I don’t immediately say – “Ok – let’s do it”.  [...]

An offer to grow your revenue

  I typically tell you a story in these posts.   The recent feedback has been interesting.  To give you a flavour:   Seán said he had noticed a distinct lack of so-called “calls to action”. Mary wondered what I was selling as she thought what I was writing was, though interesting, rhetorical “social commentary”. [...]

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